Questions
1.Products
Plastic bottles
All our plastic bottles can be supplied with a corresponding lid. We guarantee the right fit when you choose a lid in the shop that is displayed as a suggestion with the selected bottles.
When you combine products from our shop with products with the same designation you sourced elsewhere, we cannot guarantee the correct fit
Plastic jars
All plastic jars in our web shop are normally delivered including lid.
2. Payment
Do the prices on the website include VAT?
The prices on our website do include VAT.
Do I pay safely on Plasticflessenshop.nl?
Yes, Plasticflessenshop.nl will process your details in the secure Mollie environment.
Which payment options are available ?
In our shop, you can pay with: iDEAL (Visa, Mastercard, AmericanExpress, Maestro, iDeal, Sofortbanking, Bancontact, Giropay, PayPal, Klarna, Apple Pay) or Bank Transfer.
3. Shipping
If I order something in the shop, when will I have the product I ordered delivered at my home?
Your product will be delivered at home within 2 to 4 business days from order date, provided all items are in stock.
Parcels are not delivered over the weekend.
Can I collect my order too?
The web shop doesn't offer the option to collect an order.
How will my order be shipped?
Your order will be delivered to your home by a parcel delivery service.
Do I have to create an account to order at Plasticflessenshop.nl?
You are not required to create an account. We do however recommend that you do. When you register, you can easily look back at your order history, and with a repeat order, you don't have to enter your information again.
Is the information I need to fill in for an account, safe with Plasticflessenshop.nl?
We respect the privacy of all our site users and ensure that the personal information you pass on to us, will be treated as confidential. We will not pass your personal information on to third parties.
I want to receive an order and the invoice at a different address. Is this possible?
This is not a problem at all. You can enter a different delivery address, for example, if you want to send a gift or you need the items at a different address than the invoice address. When you opt for this, we will send the package to the delivery address, and the invoice will be sent to the invoice address.
Free Shipping
If your order total is above €100 (ex. VAT), your order will be shipped for free to the following countries: The Netherlands, Belgium, Denmark, France, Germany, Ireland, United Kingdom and Luxembourg.
Shipping Costs
If your order is not eligible for free shipping, the shipping costs will be € 11,00 Excluding VAT for Austria, Belgium, Czech Republic, Denmark, Estonia, France, Finland, Germany, Italy, Ireland, Luxembourg, Lithuania, Latvia, Norway, Poland, Portugal, Sweden, Spain and the United Kingdom and € 7,00 Excluding VAT The Netherlands.
4. Service
I want to use my cancellation right, how does it work?
You have the right to cancel the contract without giving any reason, up to 14 days after receipt. The cancellation period shall expire 14 days after the day on which you or a third party appointed by you, other than the carrier, took physical possession of the goods.
In order to exercise the cancellation right, you need to inform the Plasticflessenshop.nl. with whom you have reached an agreement of your decision to cancel the contract, in an unequivocal statement (phone or email).
When can I return something?
If you have received a defective or wrong item, the statutory guarantee applies. If this is the case, please contact plasticflessenshop.nl as soon as possible by phone or by email, and then return the item. We will take care of sending the correct article or, if necessary, for a refund within 14 days. Of course, the costs will be borne by plasticflessenshop.nl. You can find the return form here: Return form.
With whom do I enter into an agreement when I purchase an item via the web shop?
When you shop online, you will end up in the Plasticflessen.nl web shop. So, you'll be entering into an agreement with Plasticflessen.nl.
When do I enter into an agreement?
Using the order button, you can place products in the shopping basket, click on 'shopping basket' and then on 'checkout' and you will end up on the checkout page. Here, you will find an overview of your selected products. To finalize the order, you need to fill in your details or to log in. Once you have accepted the General terms and conditions and clicked on the button 'buy now', the agreement is finalized.
Is there a place where I can submit my suggestions for this Web shop?
If you have any suggestions for our shop, our range or a different part, please send us an email. We appreciate your opinion. If you have a general question about our website, you are of course also welcome to email us. We will get back to you within 5 working days.
What are the General terms and conditions if I want to buy something through the web shop?
The General Terms and Conditions for web shop purchases apply to sales through the web shop. You can read these by clicking on the link, but you can also download it.
What do I have to do if I have a complaint?
If you have a complaint, you can submit this by email on Plasticflessenshop.nl service@plasticflessenshop.nl.
You will receive an email response within 48 hours.